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Professional resume example and writing guide for IT Support Specialist positions. Includes expert tips, key skills, and ATS-optimized content.
✨ Build Your IT Support Specialist Resume →IT Support Specialist
alex.johnson@email.com • (555) 123-4567 • San Francisco, CA
Highly motivated IT Support Specialist with 3+ years of experience providing technical assistance and resolving hardware, software, and network issues. Proven ability to troubleshoot complex problems, prioritize tasks effectively, and deliver exceptional customer service.
IT Support Specialist at Acme Corporation
2022 — Present
Average Salary
$45,000 - $75,000
Job Growth
Growing
ATS Pass Rate
92%
with optimized resume
Highly motivated IT Support Specialist with 3+ years of experience providing technical assistance and resolving hardware, software, and network issues. Proven ability to troubleshoot complex problems, prioritize tasks effectively, and deliver exceptional customer service.
Dedicated and detail-oriented IT Support Specialist adept at diagnosing and resolving technical issues for end-users. Expertise in Windows and macOS operating systems, network troubleshooting, and help desk support. Committed to maintaining a high level of user satisfaction.
Results-driven IT Support Specialist with a strong understanding of IT infrastructure and security protocols. Experienced in providing remote and on-site support, managing user accounts, and implementing security measures. Seeking a challenging role where I can leverage my skills to contribute to a company's success.
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Resolved over 90% of user-reported technical issues within established SLAs, resulting in a 15% increase in user satisfaction.
Managed and maintained over 200 user accounts and workstations, ensuring optimal performance and security.
Reduced average ticket resolution time by 20% by implementing a knowledge base and streamlining troubleshooting procedures.
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Emphasize your customer service skills and ability to communicate technical information clearly.
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